We are looking for an experienced ticketing professional to join our small team in an exciting theatre production office. You will be responsible for the day-to-day running of the ticketing & media department, including sales, website management, CRM and memberships. This role also is in charge of social media and provides support to marketing and general management and will liaise with the Artistic Director, General Manager, FOH staff and Catering Manager. The ability to work as part of a team, be flexible and handle multiple tasks are essential. Excellent customer service skills and ticketing system knowledge (ideally NLiven) are a must.
Essential Skills
1. Ticketing systems experience
2. Knowledge of basic website management
3. Experience dealing with 3rd party ticket agents
4. Social media savvy
5. Excellent numeracy skills
6. Excellent reporting and communication skills
7. Ability to deal with challenging customer service situations
8. Experience in managing group bookings, house seats and productions seats
9. Excellent IT skills
Optimal Skills
1. Experience in building seating plans, price charts and events
2. Photoshop / Canva knowledge and experience
3. Membership management experience
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General Information
Location: Menier Chocolate Factory, 4 O’Meara Street, London, SE1 1TE
Contract: Full time, permanent
Hours: Monday-Friday 9am-6pm, with some additional evening and weekends
Salary: Salary commensurate with experience £30 - 35K
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To apply:
Please send your CV and cover letter to David Babani david@menierchocolatefactory.com Applications close on Wednesday 17th Jan at 6pm
The Menier Chocolate Factory welcomes applications from all sections of society. We are committed to equal employment opportunities regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity or any other basis as protected by applicable law. If you have a disability or additional needs that require accommodation, please do not hesitate to let us know.
