Family Tickets is looking for Customer Support Team Members to join our award-winning customer service team on a casual basis until the end of September 2023.

Visit https://www.familytickets.com/pages/careers or download the full job description below.

Our mission is to offer the easiest and most caring service to help UK families plan, book and share amazing days together. It’s grown from over 13 years’ experience marketing and selling over 1.3 million tickets to some of the UK’s biggest family events, including In the Night Garden Live, Bing Live and Peppa Pig Live.

2023 is an exciting time for us as we grow our online community, expand our work to new producers and venues and continue to provide award-winning support to our customers.

About the job

You’re a crucial part of delivering an exceptional experience to our audiences, so it’s very important that you care about customer service as much as we do.

You’ll handle inbound and outbound calls, emails, online chat and conversations on social media. You will deliver a friendly and caring service that aims to reply and resolve issues as quickly as possible.

You’ll be the first point of contact for customers interested in attending a show or attraction, so it’s important that you maintain a detailed knowledge of our events, venues, policies and products.

You’ll help customers to book their tickets, arrange ticket exchanges and assist any bookers with access needs.

Salary:            Pay is £10.90 per hour, plus holiday at 12.07%

Reports to:    Audience Services Manager

Location:       Remote Working

Contract:        Casual. Shifts are available until the end of September 2023.

Hours:            Shifts are usually 10am – 4pm, Monday – Sunday including bank holidays. Hours will vary, but we’re particularly interested in hearing from you if you can work at least 2 shifts (12 hours) per week.

How to apply

Visit https://www.familytickets.com/pages/careers or download the full job description below.

We look forward to hearing from you!